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Did you know that in Ontario, approximately 1.85 million people have a disability. That is 15.5% of the province’s population. The number of Ontarians with a disability will likely increase as the province’s population ages.

In response, Halton is:

Halton Region’s Accessibility Plans and Policies

Halton Region is required to have in place policies and a multi-year plan setting out the actions we will take to meet accessibility standards in the following areas:

  • Customer Service
  • Information and Communications
  • Employment
  • Design of Public Spaces

To meet this requirement, Halton Region has developed the following documents:

Halton Region Accessibility Compliance Reports

As a public sector organization, Halton Region must file compliance reports with the Ontario Government that to confirm that we are continuing to meet accessibility requirements.

How can we help?

To assist us in meeting our commitment to reducing barriers to people with disabilities, please let us know if and how we can help.

  • Do you need a document or information in an accessible format or with a communication support?
    • If you need a Halton Region document or information in an alternate format (e.g., large print, Braille) or with a communication support (e.g., American Sign Language Interpretation), please dial 311 or TTY: 905-827-9833 or e-mail
  • Are you planning on visiting a Regional office or facility?
    • If you are planning on visiting a Halton Region office or facility, please check our Service Disruption page in advance to view a list of any known service disruptions at our public facilities.
  • Are you are planning on attending a Halton Region meeting or event?
    • If you plan to attend a Halton Region meeting or event and need accommodation due to a disability, please let us know as soon as possible by dialing 311 or TTY: 905-827-9833 or e-mail
    • If you are attending a meeting or event in Council Chambers and require an assistive listening device, contact the Office of the Regional Clerk at 905-825-6000, extension 7405 to access the equipment.
  • Providing feedback at a meeting or through a survey
    • If you are being asked to provide input or feedback at a public consultation meeting, Public Information Centre (PIC) or through an email or telephone survey, please know that you can provide it to us in a way that works for you.
    • If you need an accessible format or communication support to provide us your input, let the meeting organizer or the person that has requested the input know.

Accessible Customer Service at Halton Region

At Halton Region, we continually strive to make our customer service more accessible. Have you recently accessed services at Halton Region? Is there something you think we could be doing better? If so, we want to hear from you.
Provide us your feedback by:

  • Phone: Dial 311 or TTY: 905-827-9833
  • Email:
  • Mail:
    • Halton Region
      c/o Access Halton
      1151 Bronte Road
      Oakville, ON
      L6M 3L1

We will need to know:

  • Contact Information:
    Customer’s name, address, phone number, e-mail, preferred method of communication
  • Type of good or service accessed:
    Location, time, date, staff involved (if known).
  • Concern/Issue
  • Suggestions to address concern:
    How could we improve our service next time?


If you would like to make a comment or ask a question, please feel free to contact:

    Gabrielle Baldazzi, Senior Policy Advisor
    905-825-6000 ext. 7485
    Toll free: 1-866-4HALTON (1-866-442-5866)
    TTY: 905-827-9833